Issues with your drains can range from being a minor inconvenience to a huge problem. In either case, no doubt one of the first things you are likely to do is have a quick look online or ask around for a local drainage specialist. Most of us will be faced with this at some point in our lives and it can certainly be overwhelming to deal with. Sadly once you’ve noticed a problem with your drainage system, there isn’t a great deal you can do, however, getting on the case and finding a reliable expert is key.
With this in mind, whether it’s a blocked pipe, emergency drain clearance or drain cleaning services, here is our definitive checklist for finding a trained expert to support you with your urgent needs.
Asking Friends and Family
Simple but most certainly effective. If there is one source you can rely on it’s asking people you know and trust. Speaking to friends, family, neighbours or colleagues can be really helpful in finding a suitable team of drainage experts to support your needs. Doing so will allow you to rest assured that the quality of work is going to be of a high standard.
Explain the Issue in As Much Detail As Possible
When you begin the process of hiring an expert drainage consultant, try and be as thorough as possible when explaining to them the nature of your issue. This then allows them to be able to provide you with the information you need to make an informed decision about using their services. For example, what is the fee for a call-out and are there any additional costs to be aware of? In addition, it’s worth asking whether you will be charged for their travel or parking? These are all things it’s incredibly easy to forget about, so be mindful of this added information.
Are They Accredited?
Perhaps not an obvious point to consider - but are they accredited? The reason why this is useful to know is that it indicates that they have been vetted in some capacity and that it indicates they have the necessary skills for the job to be carried out well. These accreditations often work alongside Trading Standards or government-approved operators. This again is another factor that gives you the reassurance you are going to be receiving a good service.
Ask for Quotes
Any good company will happily offer you quotes for the service they carry out. No doubt, they will gladly discuss your requirements and needs in order to make sure that you are happy and assured about the fine details of their fees. In some cases, they may not be able to offer you an exact estimate until they visit your site or home. This is pretty common practice depending on the job you are having carried out and isn’t something which should put you off using their services.
Cost is, of course, a massive decisive factor for lots of people and being clear about the costs involved is really important. If a company isn’t being overtly clear with you about their specific rates, this is a red flag. The reason why this is so important is if you don’t receive information about the rates involved, you may end up paying a significantly larger amount than you anticipated. Getting a quote is standard professional practice so don’t feel worried about requesting one.
Don’t Be Afraid To Ask for a Testimonial
If you want to have a bit more assurance about their work or services, you are totally within your right to ask for a reference or testimonial. This allows you to get specific information directly from those who have used their services and this is incredibly useful. This is a clear indication of the quality of their work and something that will no doubt, very reassuring for you!
Do They Offer Emergency Services?
The unfortunate reality is that you cannot predict when something is going to go wrong in life and the same certainly applies to your drains and plumbing. This is why it’s highly useful to know if the service provider you opt to use - offers an emergency 24-hour call-out service. This helps to ensure that your home or business is safe from drainage problems, at all times.
How Long Have They Been in the Business?
This one certainly isn’t a total dealbreaker but it’s very much reassuring when a company has been in business for a while. The reason why? It’s a clear indication of how reputable they are. This allows you to clearly see how much trade experience they have. An experienced drainage technician is going to be able to help you identify what the problem is quickly and this, of course, is going to work in your favour and allow you to get back to business as usual as soon as possible.
How a company interacts and treats its customers is a massive indication of what its service is going to be like. A way of measuring customer satisfaction is, how long do they take to respond. Are they contacting you back relatively quickly? In addition to this, if you are trying to decide between a couple of companies, why not give them a quick call with any queries and see how their demeanour is on the phone? If they have great customer service, this might be the factor that sways your decision to use their services.
Will You Receive a Guarantee?
This is something to consider and it’s certainly wise to think about this prior to selecting a company. It’s useful because it assures you of the quality of work which is going to be carried out and ensures the reliability of the technicians. These are specific factors that are going to give you the added peace of mind you are using the services of a reliable company.
The Bottom Line
The experience of hiring someone to help assist you with your drain issue does not need to be stressful. Hopefully, with the help of this checklist, you will find the right company to support you throughout this process, from start to finish. Having just a little bit of an idea of what you are looking for can really go a long way and in the long term ensure that the service you are going to receive will run as smoothly as possible and give you the peace of mind - the job is going to be carried out well!
Drainage Consultants - Specialist Drainage Experts Here to Support Your Needs
Are you seeking a reliable and quality drainage expert? In that case, Drainage Consultants are here to help. With over 20 years of experience, Drainage Consultants Ltd is your go-to for all your drainage needs. As a specialised contractor, we offer a wide range of services, including drain repairs, drain mapping, drainage investigation, drain tracing, public sewer connections, CCTV drain surveys, and water supply work for the domestic, commercial and industrial markets. Our drain experts are based just outside Manchester, offering the perfect base to provide professional, nationwide coverage for Manchester, Stockport and the surrounding areas.
All of our drainage contractors have completed the relevant training and as a result, will always prioritise safety, efficiency and quality when working on a job. Our drain maintenance and drain cleaning services are available to both public and private clients. Our specialists are covered for work on public highways, as well as equipped to carry out jobs in private sewers and drains. Contact us today and find out why we’re one of the best drainage companies on the market.